Drilling Account Manager

For over 50 years, Pentagon Freight Services has worked alongside the critical industries we serve by providing best-in-class freight forwarding and logistics. Our aim is simple – we want to deliver certainty for a world that never stops. Role Overview The Drilling Account Manager sits within Operations and reports to the VP of Operations. Responsibilities […]

Country

  • USA

City

  • Houston

Posted

14 Mar 2025

Department

  • Administration
  • Operations

Hours

Full Time

Workplace

Houston Office

Get in touch

  • For over 50 years, Pentagon Freight Services has worked alongside the critical industries we serve by providing best-in-class freight forwarding and logistics. Our aim is simple – we want to deliver certainty for a world that never stops.

    Role Overview

    The Drilling Account Manager sits within Operations and reports to the VP of Operations.

    Responsibilities

    The Drilling Account Manager is responsible and accountable for (but not limited to) the following:

    • Design and implement individual customer commercial strategies to deliver the revenue goal at minimum cost
    • Identify opportunities to leverage business
    • Utilize all available management information to fully exploit business opportunities
    • Oversee daily operational tasks
    • Establish a good working relationship with the clients
    • Clear understanding of customer expectations and grow the business
    • Work with sales on good sales strategy
    • Analyze current processes and make recommendations to management to improve efficiency
    • Manage ocean and air export products for existing customers
    • Manage the transportation area of the business for a set group of customers
    • CargoWise superuser
    • Develop and lead the team through training, developing processes, introducing effective KPI and metrics.
    • Develop new talent through the hiring, training/development, and mentoring process. 
    • Ensure timely billing and management of WIP’s and Accruals through the use of structured team objectives, driving accountability to support Cash Flow to the business. 
    • A high attention to detail with strong planning and organizational skills.
    • Attending and conducting office and departmental meetings, ensuring actions and outcomes are achieved.  
    • Working with the Commercial Manager and other internal stakeholders to manage completion of major bids and tenders facilitated through the inside sales department. 
    • Maintaining a high-level relationship with customers, subcontractors and vendors. 
    • Tracking and measuring staff performance, including periodic review evaluations and relevant development metrics.

    Selection Criteria – Essential 

    • Advanced negotiation and relationship skills
    • High attention to detail and strong planning and organizational skills
    • Strong financial expertise with demonstrated ability to develop and implement business structures
    • Business management skills across a diverse cultural base
    • Ability to design and implement strategy to articulate priorities, direction and focus
    • Strong customer champion with high service ethos
    • Highly motivated and results driven
    • Strategic thinker
    • Strong communication and presentation skills
    • Self-confidence, decisiveness, flexibility, sound business judgement, and determination
    • Clear understanding of the O&G market, developments and trends
    • Tenacity and persistence in the pursuit of closing a deal
    • People and interpersonal skills
    • Background knowledge of completing projects within the marketplace
    • Well organized logical thinker who can manage multiple tasks and complex and unique issues
    • Working experience with multicultural customers
    • Commercial sales experience essential
    • Previous management experience with a strong ability to drive, develop and motivate team members
    • Positive and professional attitude
    • Ability to work autonomously and within a team environment
    • Selection Criteria – Desirable
    • Experience supervising a team of 10+ people.
    • CargoWise experience highly preferred.
    • SAP experience preferred.
    • Proficient in the Microsoft Office suite.

    Qualifications / Licenses 

    Able to wear all PPE as required.  

    • Bachelor’s degree highly preferred
    • High School Diploma or equivalent required
    • Minimum of 5 years’ experience in a similar role 
    • 5 years direct experience in lieu of degree
    • Working Conditions/Physical Demands
    • Tolerant of working in an office environment and sitting for an extended period of time.
    • Regularly required to move objects exceeding 50lbs, including push, pull, lift, and reach.
    • Frequently required to stand, walk, stoop, kneel and bend at the waist for extended periods of time.
    • Vision abilities required include close-up vision, distance vision, peripheral vision, and depth perception.
    • Frequently (8 hours) uses fingers and hands for type and writing.